Scout Somerville: True Bistro Pilots Gratuity Program for Kitchen Staff
For the team at True Bistro, vegan philosophy extends beyond food. That’s part of what drove the owners to test out a new Kitchen Appreciation Program (KAP) that adds a four percent gratuity for kitchen staff, Managing Consultant Suzi Gerber explains.
“All the owners are vegan, and they’re vegan because they believe it’s the most right and compassionate choice,” Gerber says. “When [owner Linda Harrison] understood what it was and how it could be implemented, she was like, ‘This is very important to me,’ this is integrative with the rest of her thinking.”
Read the full article at scoutsomerville.com
